You can call our customer support team to know the live location of your taxi.

Our drivers usually don't late. Under extreme circumstances, they may get late. In that case, you can call our customer care executive to know the status of the driver.

You can leave us an email at contact@bigtexascabs.com to let us know about your lost item. We will make every effort to locate it. Depending on the size and weight of the item, we will deliver it to your location, or you can also come to our office to collect it.

After booking your ride, you will get a confirmation email. You can take a printout of that email and use it as a receipt.

If your driver has not been allocated when you cancel the booking, there will be no cancellation fee. However, you have to pay a small cancellation fee if you cancel your booking after the allocation.

We serve 24X7. So, if you book a taxi for the whole day, the driver will obviously be with you.

We offer a grace period of five minutes to our customers. For pre-bookings, the five-minute starts from the time the journey is booked, and for ASAP bookings, the grace period begins from the time when the vehicle arrives. Once you reach the 6th minute, we will charge a fee for additional waiting time.

Yes, you can hire a taxi from us on an hourly basis.

Yes, you can hire a taxi from us on an hourly basis.

Yes, you can unless it is forbidden by the government.